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Dış Ticaret için İngilizce

1

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32

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640

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1 bölüm, 32 ünite, 640 sayfa

1

Section 1

32 Ünite • 640 Sayfa

Trade English Starter Pack (A2–B1)

20 Sayfa
Professional Greetings
Self & Company Introductions
Asking Clear Questions
The Power of 'Please Confirm'
Using 'Attached' and 'Enclosed'
The Meaning of 'As Per'
Using 'Noted' Correctily
25 Golden Phrases for Beginners
Mini-Glossary: Starter Terms
Easy Email Dialogue
Intermediate Email Dialogue
WhatsApp for Business
Phone Basics: Identifying Yourself
Template: Initial Contact
Template: Quick Acknowledgment
Role-Play: The First Meeting
Mini-Quiz: Starter Vocab
Common Mistake: 'Waiting your reply'
Common Mistake: 'Please revert'
Chapter Review & Checklist

Company Intro & Product Presentation (A2–B1)

20 Sayfa
Describing Company History
Product Features vs. Benefits
Explaining MOQ
Lead Time and Capacity
Certificates and Standards
Technical Specifications
Golden Phrases: Product Pitch
Mini-Glossary: Production
Email: Sending a Digital Catalog
Email: Response to 'Tell me about your firm'
Dialogue: Factory Tour Intro
Template: Company Profile
Template: Product Launch Email
Role-Play: Presenting a Sample
Mini-Quiz: Specs & Certs
Common Mistake: 'Our firm is 20 years'
Common Mistake: 'Product's properties'
Describing Innovation
Visual Aids in Presentation
Chapter Review

Enquiries & Offers (RFQ/Quotation) (B1)

20 Sayfa
Understanding the RFQ
Drafting an Inquiry
Offering a Price
Price Breakdowns
Validity Periods
Offering Alternatives
Golden Phrases: Quotations
Mini-Glossary: Pricing
Email: Formal RFQ
Email: Sending a Quotation
Dialogue: Clarifying an Inquiry
Template: Standard Quotation
Template: Price Update
Role-Play: Asking for a Discount
Mini-Quiz: Quotation Terms
Common Mistake: 'Give me your best price'
Common Mistake: 'Price is high'
Discount Justification
Conditional Offers
Chapter Review

Negotiation Language (B1–B2)

20 Sayfa
The Art of Bargaining
Opening the Negotiation
Making a Counter-Offer
Making Concessions
Meeting in the Middle
Highlighting Value
Golden Phrases: Negotiation
Mini-Glossary: Negotiation
Email: Hard Negotiation
Email: Accepting a Counter-Offer
Dialogue: Telephone Bargaining
Template: Final Offer
Template: Soft Refusal
Role-Play: The Volume Discount
Mini-Quiz: Negotiation Idioms
Common Mistake: 'I want discount'
Common Mistake: 'Too expensive'
Handling Objections
Closing Techniques
Chapter Review

Orders & Order Confirmation (PO/PI) (B1)

20 Sayfa
Understanding the PO
Issuing a Proforma Invoice
Confirming the Order
Order Revisions
Handling Backorders
Partial Shipments
Golden Phrases: Orders
Mini-Glossary: Orders
Email: Confirming PO Receipt
Email: Requesting Order Change
Dialogue: Order Verification
Template: Order Confirmation
Template: Delay Notification
Role-Play: Fixing a Wrong SKU
Mini-Quiz: PO vs PI
Common Mistake: 'I took your order'
Common Mistake: 'Make change'
Urgent Orders
Order Tracking Basics
Chapter Review

Incoterms Made Practical (B1–B2)

20 Sayfa
Intro to Incoterms
EXW (Ex Works) Language
FOB (Free on Board)
CIF & CFR (Cost and Freight)
DAP & DDP (Delivered)
Defining the 'Point of Delivery'
Golden Phrases: Incoterms
Mini-Glossary: Incoterms
Email: Suggesting a Term Change
Email: Explaining DDP to a Client
Dialogue: Negotiating Delivery Terms
Template: Incoterm Clarification
Template: Freight Quote Request
Role-Play: 'Who pays for the crane?'
Mini-Quiz: Risk Transfer
Common Mistake: 'FOB Istanbul' (Air)
Common Mistake: 'Price include freight'
Insurance Obligations
Terminal Handling Charges
Chapter Review

Payments: Proforma, TT, LC, Collections (B1–B2)

20 Sayfa
Payment Methods Overview
Discussing TT (Telegraphic Transfer)
Letter of Credit (LC) Basics
LC Clauses and Conditions
Bank Details & SWIFT
Vantage and Credit Terms
Golden Phrases: Finance
Mini-Glossary: Trade Finance
Email: Reminding for Payment
Email: LC Amendment Request
Dialogue: Banking Discrepancy
Template: Payment Confirmation
Template: SWIFT Copy Request
Role-Play: Negotiating Payment Vade
Mini-Quiz: LC Terminology
Common Mistake: 'Send the money'
Common Mistake: 'Our bank is...'
Handling Bank Charges
Down Payments and Deposits
Chapter Review

Shipping & Logistics Basics (B1–B2)

20 Sayfa
Booking a Shipment
ETD and ETA
Container Types
FCL vs LCL
Freight Forwarder Relations
Demurrage and Detention
Golden Phrases: Logistics
Mini-Glossary: Shipping
Email: Shipping Instruction (SI)
Email: Tracking Update
Dialogue: Port Congestion
Template: Arrival Notice
Template: Booking Confirmation
Role-Play: Expediting a Shipment
Mini-Quiz: Logistics Acronyms
Common Mistake: 'The ship is gone'
Common Mistake: 'Transportation'
Transshipment and Direct Calls
Weight and Volume (CBM)
Chapter Review

Documents & Compliance Basics (B1–B2)

20 Sayfa
The Commercial Invoice
The Packing List (PL)
Bill of Lading (B/L) Basics
Certificate of Origin (COO)
Insurance Certificates
Document Discrepancies
Golden Phrases: Documentation
Mini-Glossary: Documents
Email: Sending Draft Docs
Email: Requesting a Correction
Dialogue: Courier Tracking
Template: Document Cover Letter
Template: Origin Declaration
Role-Play: Correcting a B/L
Mini-Quiz: Document Match
Common Mistake: 'Wrong document'
Common Mistake: 'I sent the papers'
Digital vs. Original Docs
Compliance and MSDS
Chapter Review

Problem Solving & Follow-ups (B2)

20 Sayfa
The Art of the Apology
Explaining a Delay
Handling Wrong Shipments
Proposed Action Plans
The 'Gentle Reminder'
Escalating an Issue
Golden Phrases: Troubleshooting
Mini-Glossary: Problem Solving
Email: Apology for Delay
Email: Following up on a Quote
Dialogue: Resolving a Shortage
Template: Corrective Action
Template: Status Update
Role-Play: Calming an Angry Client
Mini-Quiz: Professional Tone
Common Mistake: 'Don't worry'
Common Mistake: 'It is not our fault'
Recovering the Relationship
Urgency vs. Importance
Chapter Review

Customs & Clearance Communication (B2)

20 Sayfa
HS Code/GTİP Discussions
Customs Duties and Taxes
Customs Inspections
Prohibited and Restricted Goods
Clearing the Goods
Handling Customs Queries
Golden Phrases: Customs
Mini-Glossary: Customs
Email: HS Code Verification
Email: Customs Delay Notice
Dialogue: Broker Interaction
Template: Commercial Description
Template: Authorization Letter
Role-Play: Explaining a HS Code Conflict
Mini-Quiz: Customs Process
Common Mistake: 'Custom' vs 'Customs'
Common Mistake: 'Tax' vs 'Duty'
Free Trade Zones (FTZ)
Anti-Dumping and Safeguards
Chapter Review

Quality, Inspection & Factory Visits (B1–B2)

20 Sayfa
Requesting Samples
Discussing Quality Standards
The Inspection Report
Non-Conformity (NC)
Corrective Actions (CAPA)
Hosting a Factory Visit
Golden Phrases: Quality
Mini-Glossary: Quality Control
Email: Sample Feedback
Email: Booking an Inspection
Dialogue: On-site Inspection
Template: Inspection Request
Template: Invitation Letter
Role-Play: Rejecting a Batch
Mini-Quiz: QC Terminology
Common Mistake: 'Very quality'
Common Mistake: 'Control the product'
Laboratory Testing
Packaging Quality
Chapter Review

Claims, Returns & Disputes (B2)

20 Sayfa
Filing a Formal Claim
Providing Evidence
Claim Settlement Options
Damage during Transit
Insurance Claims
Dispute Resolution
Golden Phrases: Claims
Mini-Glossary: Disputes
Email: Reporting Damage
Email: Proposing a Settlement
Dialogue: Heated Dispute Call
Template: Claim Form
Template: Credit Note Cover
Role-Play: Negotiating a Return
Mini-Quiz: Claim Logic
Common Mistake: 'You must pay'
Common Mistake: 'Broken'
Warranty Claims
Limiting Liability
Chapter Review

Contracts & Terms (B2–C1, sade)

20 Sayfa
Structure of a Trade Contract
Rights and Obligations
Force Majeure Clauses
Governing Law & Jurisdiction
Termination Clauses
Confidentiality (NDA)
Golden Phrases: Legal
Mini-Glossary: Contract Law
Email: Sending a Draft Contract
Email: Suggesting a Clause Change
Dialogue: Reviewing with a Lawyer
Template: Simple Sales Agreement
Template: NDA (Non-Disclosure)
Role-Play: Negotiating 'Force Majeure'
Mini-Quiz: Formal vs Informal
Common Mistake: 'According to me'
Common Mistake: 'Cancel the contract'
Intellectual Property (IP)
Exclusivity Agreements
Chapter Review

Trade Fairs & B2B Networking (A2–B1)

20 Sayfa
The Elevator Pitch
Attracting Visitors to the Booth
Qualifying a Lead
Exchanging Business Cards
Explaining the Product Live
Setting up a Meeting
Golden Phrases: Trade Fairs
Mini-Glossary: Exhibitions
Email: Pre-Fair Invitation
Email: Post-Fair Follow-up
Dialogue: Spontaneous Booth Chat
Template: Lead Capture Form
Template: Meeting Request
Role-Play: The Busy Booth
Mini-Quiz: Networking Etiquette
Common Mistake: 'What is your job?'
Common Mistake: 'Give me card'
Small Talk Topics
Closing the Booth Conversation
Chapter Review

Advanced Writing Pack (B2)

20 Sayfa
Advanced Email Structures
Writing with Persuasion
Softening Negative News
The Art of the Reminder
Requesting an Exception
Writing for Executives
Golden Phrases: Advanced Writing
Mini-Glossary: Writing Style
Template: Price Increase Justification
Template: Apology for Document Error
Template: New Market Entry Intro
Template: Claim Settlement Agreement
Template: Congratulatory Note
Role-Play: Rewriting a 'Clunky' Email
Mini-Quiz: Punctuation & Flow
Common Mistake: Over-formality
Common Mistake: Passive Voice
Using Bullet Points for Clarity
Closing with Action Items
Course Wrap-Up

Trade English Starter Pack (A2-B1)

20 Sayfa
Professional Greetings
Self-Introductions
Asking for Information
The 'Please Confirm' Rule
Using 'Attached' and 'Enclosed'
Contextualizing 'As Per'
The Power of 'Noted'
Starter Mini-Glossary
Dialogue: First Email
Dialogue: WhatsApp Basics
Dialogue: Quick Phone Check
Template: Initial Inquiry
Template: Receipt Confirmation
Role-Play: The Trade Meet
Quiz: Basic Phrases
Common Mistake: 'I wait you'
Common Mistake: 'Please revert'
Grammar: Present Simple vs Continuous
Cultural Tip: Directness
Chapter 1 Checklist

Company Intro & Product Presentation (A2-B1)

20 Sayfa
Company History & Vision
Defining Product Features
Understanding MOQ
Lead Time Explanations
Capacity & Facilities
Certifications & Standards
Mini-Glossary: Production
Dialogue: The Elevator Pitch
Dialogue: Technical Q&A
Dialogue: Asking for Samples
Template: Company Profile
Template: Product Spec Sheet
Role-Play: Virtual Factory Tour
Quiz: Product Vocabulary
Common Mistake: 'Our factory is big'
Common Mistake: 'Since 20 years'
Grammar: Passive Voice
Action Verbs for Success
Visual Aids in Presentations
Chapter 2 Checklist

Enquiries & Offers (RFQ/Quotation) (B1)

20 Sayfa
Interpreting an RFQ
Requesting More Details
Price Breakdown Language
Validity Periods
Offering Alternatives
Mini-Glossary: Quotations
Dialogue: Clarifying Specs
Dialogue: Sending the Quote
Dialogue: Following up on a Quote
Template: Formal Quotation Email
Template: RFQ Submission
Role-Play: The Selection Process
Quiz: Numbers and Currencies
Common Mistake: 'Give me price'
Common Mistake: 'Price is high'
Grammar: Conditionals (Type 1)
Softening Phrases
Urgency Language
Formatting the Offer
Chapter 3 Checklist

Negotiation Language (B1-B2)

20 Sayfa
Opening the Negotiation
The Art of the Counter-Offer
Making Concessions
Meeting in the Middle
Tying Conditions to Price
Best Possible Price
Mini-Glossary: Negotiation
Dialogue: Hard Bargaining
Dialogue: Soft Negotiation
Dialogue: Closing the Deal
Template: Price Revision Request
Template: Final Agreement Draft
Role-Play: The Discount Battle
Quiz: Idioms in Negotiation
Common Mistake: Being Too Aggressive
Common Mistake: 'It's very expensive'
Grammar: Modal Verbs of Possibility
Persuasion Techniques
Handling Objections
Chapter 4 Checklist

Orders & Order Confirmation (PO/PI) (B1)

20 Sayfa
The Purchase Order (PO)
Issuing a Proforma Invoice (PI)
Order Acknowledgement
Handling Order Revisions
Partial Shipments
Backorder Management
Mini-Glossary: Orders
Dialogue: Confirming the PO
Dialogue: Requesting an Amendment
Dialogue: Explaining a Delay
Template: Order Confirmation Email
Template: Change Request Form
Role-Play: The Order Discrepancy
Quiz: Order Process Flow
Common Mistake: 'We will make it'
Common Mistake: Confusing PO and PI
Grammar: Future Tenses for Delivery
Deadlines and Milestones
Digital Signatures
Chapter 5 Checklist

Incoterms Made Practical (B1-B2)

20 Sayfa
The Purpose of Incoterms
Talking EXW (Ex Works)
Talking FOB (Free On Board)
Talking CIF (Cost, Insurance, Freight)
Talking DDP (Delivered Duty Paid)
Risk vs Cost Transfer
Mini-Glossary: Incoterms
Dialogue: Explaining FOB to a Client
Dialogue: Switching from EXW to CIF
Dialogue: DDP Disputes
Template: Incoterm Clarification
Template: Freight Quote Request
Role-Play: Choosing the Term
Quiz: Incoterm Responsibilities
Common Mistake: 'FOB London' (Export)
Common Mistake: Insurance Omissions
Grammar: Prepositions of Place
Naming the Place
Incoterms Cheat Sheet
Chapter 6 Checklist

Payments: Proforma, TT, LC, Collections (B1-B2)

20 Sayfa
Payment Methods Overview
Telegraphic Transfer (TT)
Letter of Credit (LC) Basics
LC Clauses & Phrasing
Bank Charges & Fees
Vance & Maturity Dates
Mini-Glossary: Trade Finance
Dialogue: Requesting a Deposit
Dialogue: LC Amendment Request
Dialogue: Chasing a Late Payment
Template: Payment Instruction
Template: SWIFT Copy Request
Role-Play: Negotiating Payment Terms
Quiz: Finance Vocabulary
Common Mistake: 'Send the money'
Common Mistake: 'Bank is closed'
Grammar: Conditionals in Payments
Proof of Payment Language
Currency Fluctuations
Chapter 7 Checklist

Shipping & Logistics Basics (B1-B2)

20 Sayfa
Booking the Shipment
Understanding ETD and ETA
Container Types & Sizes
Vessel Tracking Language
Demurrage & Detention
Delivery Instructions
Mini-Glossary: Logistics
Dialogue: Booking a Container
Dialogue: Reporting a Delay
Dialogue: Urgent Delivery
Template: Shipping Advice Email
Template: Booking Request
Role-Play: The Logistics Crisis
Quiz: Logistics Acronyms
Common Mistake: 'Ship is going'
Common Mistake: 'Load the truck'
Grammar: Phrasal Verbs in Logistics
Weight and Volume
Packaging Language
Chapter 8 Checklist

Documents & Compliance Basics (B1-B2)

20 Sayfa
The Commercial Invoice
The Packing List
Bill of Lading (B/L) Basics
Certificate of Origin (COO)
Insurance Certificates
Document Discrepancies
Mini-Glossary: Documentation
Dialogue: Checking the Draft B/L
Dialogue: Missing Documents
Dialogue: Explaining a Discrepancy
Template: Document Cover Letter
Template: Correction Request
Role-Play: The Doc Specialist
Quiz: Document Functions
Common Mistake: 'Paper' vs 'Document'
Common Mistake: 'Sign the paper'
Grammar: Relative Clauses
Legality and Notarization
Digital vs Hard Copy
Chapter 9 Checklist

Problem Solving & Follow-ups (B2)

20 Sayfa
Acknowledging a Problem
Apologizing Professionally
Investigating the Cause
Proposing an Action Plan
Handling Delays
The Art of the Follow-up
Mini-Glossary: Problem Solving
Dialogue: The Delayed Shipment
Dialogue: Wrong Items Received
Dialogue: Escalating an Issue
Template: Formal Apology Email
Template: Gentle Reminder
Role-Play: The Angry Buyer
Quiz: Professionalism Scale
Common Mistake: 'It is not my fault'
Common Mistake: Over-promising
Grammar: Perfect Tenses
Empathy Phrases
Closing the Case
Chapter 10 Checklist

Customs & Clearance Communication (B2)

20 Sayfa
The Customs Broker
HS Codes (GTİP)
Customs Examination
Duties and Taxes
Regulatory Compliance
Additional Doc Requests
Mini-Glossary: Customs
Dialogue: HS Code Dispute
Dialogue: Stuck at Customs
Dialogue: Requesting a Refund
Template: Customs Power of Attorney
Template: HS Code Declaration
Role-Play: The Customs Audit
Quiz: Customs Terminology
Common Mistake: 'Tax' vs 'Duty'
Common Mistake: 'Wait for customs'
Grammar: Subjunctive for Requests
Free Trade Agreements
Bonded Warehousing
Chapter 11 Checklist

Quality, Inspection & Factory Visits (B1-B2)

20 Sayfa
Hosting a Visitor
The Production Line Tour
Quality Control (QC) Basics
AQL and Sampling Plans
Third-Party Inspections
Non-Conformity Reports (NCR)
Mini-Glossary: Quality
Dialogue: Factory Tour
Dialogue: Discussing a Defect
Dialogue: Arranging an Audit
Template: Inspection Request
Template: Corrective Action Plan
Role-Play: The QC Manager
Quiz: Technical Specs
Common Mistake: 'The product is bad'
Common Mistake: 'We look the quality'
Grammar: Adverbs of Degree
Safety Protocols
Sample Approval
Chapter 12 Checklist

Claims, Returns & Disputes (B2)

20 Sayfa
Filing a Claim
Providing Evidence
Damage in Transit
Shortage Claims
Negotiating a Settlement
The Return Authorization (RMA)
Mini-Glossary: Claims
Dialogue: Filing a Damage Claim
Dialogue: Denying a Claim
Dialogue: Agreeing on a Refund
Template: Formal Claim Letter
Template: Settlement Agreement
Role-Play: The Mediator
Quiz: Legalistic Trade Terms
Common Mistake: 'Give my money back'
Common Mistake: Emotional Language
Grammar: Reported Speech
Deadlines for Claims
Credit Notes vs Debit Notes
Chapter 13 Checklist

Contracts & Terms (B2-C1, sade)

20 Sayfa
Contract Structure
Liability & Warranty
Governing Law
Force Majeure
Termination Clauses
Exclusivity Agreements
Mini-Glossary: Contract Law
Dialogue: Discussing a Warranty
Dialogue: Force Majeure Event
Dialogue: Signing an Agency Deal
Template: Basic Sales Contract
Template: NDA (Non-Disclosure)
Role-Play: The Contract Review
Quiz: Contract Synonyms
Common Mistake: 'The law of Turkey'
Common Mistake: 'I promise'
Grammar: Shall vs Will
Arbitration Language
Intellectual Property (IP)
Chapter 14 Checklist

Trade Fairs & B2B Networking (A2-B1)

20 Sayfa
The Booth Greeting
Exchanging Business Cards
Qualifying a Lead
The Quick Pitch
Scheduling a Meeting
Virtual Trade Fairs
Mini-Glossary: Trade Fairs
Dialogue: Meeting at the Stand
Dialogue: The Dinner Invite
Dialogue: Introducing a Colleague
Template: Fair Follow-up Email
Template: Meeting Request
Role-Play: The Busy Fair
Quiz: Networking Etiquette
Common Mistake: 'What do you want?'
Common Mistake: 'Give me card'
Grammar: Question Tags
Small Talk Topics
The 'After-Fair' Report
Chapter 15 Checklist

Advanced Writing Pack (B2)

20 Sayfa
Writing for Authority
Linking Words for Trade
The Art of the Push
Writing to the C-Suite
Complex Status Updates
Declining a Request
Mini-Glossary: Advanced Writing
Dialogue: Editing a Draft
Dialogue: The Escalation Email
Dialogue: Re-negotiating Terms
Template: Exclusive Agency Proposal
Template: Annual Review Letter
Role-Play: The Ghostwriter
Quiz: Tone and Register
Common Mistake: Wordiness
Common Mistake: Over-Formality
Grammar: Inversion for Emphasis
The Subject Line Masterclass
Bullet Points and Structure
Chapter 16 Checklist

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