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Section 1
20 Ünite • 400 Sayfa
The Core Phrase Bank
20 Sayfa
The Core Phrase Bank
20 SayfaAsking for Information (A2)
Asking for Information (B1)
Confirming Receipt (A2)
Confirming Receipt (B1)
Status Updates (A2)
Status Updates (B1)
Reminding Others (A2)
Reminding Others (B1)
Apologizing (A2)
Apologizing (B1)
Requesting Help (A2)
Requesting Help (B1)
Scheduling Basics (A2)
Scheduling Basics (B1)
Drill: Natural English 1
Drill: Natural English 2
Drill: Natural English 3
Drill: Natural English 4
Drill: Natural English 5
Chapter 1 Review
Tone & Politeness
20 Sayfa
Tone & Politeness
20 SayfaThe Tone Ladder Explained
Direct vs. Polite (A2)
Direct vs. Polite (B1)
Softening Tools: Hedges
Softening Tools: Buffers
Too Formal Fixes
Too Cold Fixes
Too Long Fixes
Turkish Cultural Nuance 1
Turkish Cultural Nuance 2
Polite Refusals (A2)
Polite Refusals (B1)
Giving Bad News (B2)
Asking for Favors
Internal vs External Tone
Tone Drill 1: The Boss
Tone Drill 2: The Peer
Tone Drill 3: The Client
Tone Drill 4: The Vendor
Chapter 2 Review
Clarity & Structure
20 Sayfa
Clarity & Structure
20 SayfaThe Purpose Rule
Sentence Length
Bulleting & Numbering
The 3-Part Pattern
Drafting Context
Drafting the Request
Drafting the Deadline
Call to Action (CTA)
Whitespace Management
Logical Flow
The Subject Line Link
Attachment Etiquette
CC and BCC Rules
Signature Best Practices
Editing Checklist
Structure Drill 1
Structure Drill 2
Structure Drill 3
Structure Drill 4
Chapter 3 Review
Subject Lines & Titles
20 Sayfa
Subject Lines & Titles
20 SayfaAction Required Templates
FYI & Updates
Follow-up Patterns
Approval Needed
Invoice & Payment
Meeting Requests
Urgent Matters
Event Invitations
Good vs Bad Examples 1
Good vs Bad Examples 2
Using Brackets [FYI]
Internal Department Codes
The 'Re:' Etiquette
No-Reply Subjects
Personalizing Subjects
Subject Line Drill 1
Subject Line Drill 2
Subject Line Drill 3
Subject Line Drill 4
Chapter 4 Review
Introducing Yourself
20 Sayfa
Introducing Yourself
20 SayfaVendor Intro Template
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Customer Intro Template
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Team Intro Template
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Referral Intro Template
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Re-introducing Yourself
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Thanks for Reaching Out
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LinkedIn Follow-up Template
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Networking Intro Template
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Project Kickoff Intro
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Departmental Intro Template
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Requests & Information
20 Sayfa
Requests & Information
20 SayfaAsking for Files Template
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Requesting Access Template
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Clarifying Questions Template
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Data Gathering Template
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Opinion/Advice Template
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Feedback Request Template
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Resource Request Template
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Urgent Request Template
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Multi-item Request Template
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External Info Template
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Updates & Progress
20 Sayfa
Updates & Progress
20 SayfaDaily Status Template
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Weekly Progress Template
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The Blocker Update Template
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ETA Confirmation Template
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No Update Yet Template
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Completion Template
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Milestone Achieved Template
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Change of Scope Template
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Client Update Template
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Delayed Project Template
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Scheduling & Meetings
20 Sayfa
Scheduling & Meetings
20 SayfaProposing Times Template
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Meeting Invite Template
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Accepting a Meeting Template
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Declining a Meeting Template
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Rescheduling Template
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Cancellation Template
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Running Late Template
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Meeting Recap Template
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Availability Inquiry
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Recurring Meeting Setup
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Approvals & Decisions
20 Sayfa
Approvals & Decisions
20 SayfaSimple Approval Template
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Budget Approval Template
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Comparing Options Template
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Final Sign-off Template
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Seeking Input Template
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Decision Log Template
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Hiring Approval Template
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Tool/Software Approval
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Policy Exception Template
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Urgent Sign-off Template
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Problems & Apologies
20 Sayfa
Problems & Apologies
20 SayfaThe Simple Apology
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Missing a Deadline Template
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Technical Issue Template
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Service Outage Template
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Incorrect File Template
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Misunderstanding Template
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Late Payment Apology
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Unprofessionalism Apology
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Client Complaint Response
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The 'Fix is Ready' Template
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Reminders & Follow-ups
20 Sayfa
Reminders & Follow-ups
20 SayfaGentle Nudge Template
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Standard Follow-up Template
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Firm Reminder Template
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The Escalation Template
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Post-Meeting Follow-up
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Sales Follow-up Template
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Invoice Follow-up Template
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Internal Task Follow-up
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The Final Attempt Template
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Follow-up After Event
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Closing the Loop
20 Sayfa
Closing the Loop
20 SayfaTask Done Template
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Project Wrap-up Template
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Handover Template
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Confirming Receipt Final
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End-of-Contract Template
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Vacation/OOO Template
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Resignation Template
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Thank You Template
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Requesting Review/Testimonial
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The 'Clean Inbox' Close
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WhatsApp Style Basics
20 Sayfa
WhatsApp Style Basics
20 SayfaWhatsApp vs Email
Short & Friendly (A2)
Emoji Rules for Work
Voice Message Etiquette
The 'Seen' Receipt Problem
Status Updates in Chat
Using 'Reply' Feature
Group Chat Etiquette
Out of Hours Chat
WhatsApp Web for Speed
Chat Greetings
Chat Closings
Abbreviation Guide
Punctuation in Chat
Setting Boundaries
Drill: Chat Tone 1
Drill: Chat Tone 2
Drill: Chat Tone 3
Drill: Chat Tone 4
Chapter 13 Review
Quick Workflows (Chat)
20 Sayfa
Quick Workflows (Chat)
20 SayfaChat Approvals (B1)
The Micro-Status Update
Looping Someone In
The Handoff Chat
Sharing Files in Chat
Quick Polling
Reporting a Bug in Chat
Customer Support via Chat
Internal Sales Handoff
The 'Check your email' Chat
Event Coordination Chat
The 'Are you free?' Chat
Chat Threading (Slack/Teams)
Status Icons Etiquette
The 'Quick Question' Trap
Workflow Drill 1
Workflow Drill 2
Workflow Drill 3
Workflow Drill 4
Chapter 14 Review
Handling Conflict in Chat
20 Sayfa
Handling Conflict in Chat
20 SayfaMisunderstandings (B1)
The 'Let's Align' Phrase
Moving to a Call Politely
Handling a Rude Message
The 'I'm Overwhelmed' Chat
Correcting a Mistake Publicly
The 'Agree to Disagree' Chat
Handling Feedback in Chat
The 'Let's discuss tomorrow' fix
Clarifying Intent
Apologizing in Chat
The 'Missing Context' Problem
Managing Directness
The 'Whoops' Recovery
Conflict Drill 1
Conflict Drill 2
Conflict Drill 3
Conflict Drill 4
Conflict Drill 5
Chapter 15 Review
Chat Template Bank
20 Sayfa
Chat Template Bank
20 SayfaRequests (A2-B2)
Confirmations (A2-B1)
Follow-ups (A2-B2)
Declining (B1-B2)
Negotiating (B2)
Thanking (A2-B1)
Apologizing (A2-B1)
Status Updates (A2-B1)
Quick Closings
Emoji & Tone Guide
Greeting Variations
Urgency Phrases
The 'Looping In' Bank
The 'Checking In' Bank
Technical One-liners
Feedback One-liners
Meeting One-liners
The 'Oversight' Bank
The 'Out of Office' Bank
Chat Template Index
Rewrite Drills
20 Sayfa
Rewrite Drills
20 SayfaDrill Set 1: Directness
Drill Set 2: Greetings
Drill Set 3: Requests
Drill Set 4: Deadlines
Drill Set 5: Follow-ups
Drill Set 6: Apologies
Drill Set 7: Clarity
Drill Set 8: Conciseness
Drill Set 9: Tone
Drill Set 10: Closings
Drill Set 11: Mixed
Drill Set 12: Mixed
Answer Key 1
Answer Key 2
Answer Key 3
Self-Correction Guide
The 'Directness' Cheat Sheet
The 'Softener' Cheat Sheet
Common Turkish Mistake List
Chapter 17 Review
Scenario Packs
20 Sayfa
Scenario Packs
20 SayfaScenario 1: Sales Lead
Scenario 2: Tech Support
Scenario 3: HR Inquiry
Scenario 4: Project Delay
Scenario 5: Budget Request
Scenario 6: New Hire Intro
Scenario 7: Client Complaint
Scenario 8: Vendor Negotiation
Scenario 9: Meeting Reschedule
Scenario 10: Feedback Request
Scenario 11-15: Operations
Scenario 16-20: Marketing
Scenario 21-25: Development
Scenario 26-30: Executive
Variation: Casual Tone
Variation: Formal Tone
Variation: Crisis Mode
Common Pitfalls in Scenarios
Success Metrics
Chapter 18 Review
Mini Tests
20 Sayfa
Mini Tests
20 SayfaSubject Line Test (A2)
Subject Line Test (B1)
Tone Test: Casual vs Formal
Tone Test: The Softener Quiz
Clarity Test: Bulleting
Clarity Test: One Purpose
Proofreading: Spelling
Proofreading: Grammar
Proofreading Checklist
WhatsApp Etiquette Test
The 'Seen' Receipt Quiz
The Emoji Quiz
Escalation Test
Apology Test
Scheduling Test
Follow-up Test
Decision Summary Test
Introduction Test
Final Assessment Part 1
Final Assessment Part 2
Personal Template Builder
20 Sayfa
Personal Template Builder
20 SayfaHow to Use the Builder
My Opening Phrases
My Request Phrases
My Deadline Phrases
My Closing Phrases
Template Builder: Sales
Template Builder: Support
Template Builder: HR
Template Builder: Dev
Template Builder: Ops
Printable: Subject Line Guide
Printable: Tone Ladder
Printable: Chat One-liners
Printable: Email Checklist
Printable: Mistake Fixer
Custom Scenario 1
Custom Scenario 2
Custom Scenario 3
Personal Mastery Plan
The Final Word